Please note that a price is provided upon request (Proceed to checkout)
We provide valuable tools to help improve phone skills and build confidence.
- Improve sales
- Gain new customers
- Retain current clientele
Confident, happy employees create a more positive client experience.
- Define and understand call centre strategies
- Identify different types of buying motivations
- Create SMART Goals
- Familiarise strategies that sharpen effective communication
- Use proper phone etiquette
- Set benchmarks