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Call Centre Training 28 September 2018
 
 

Call Centre Training 28 September 2018

Please note that a price is provided upon request (Proceed to checkout)

We provide valuable tools to help improve phone skills and build confidence.

  • Improve sales
  • Gain new customers
  • Retain current clientele

Confident, happy employees create a more positive client experience.

Objectives:

  • Define and understand call centre strategies
  • Identify different types of buying motivations
  • Create SMART Goals
  • Familiarise strategies that sharpen effective communication
  • Use proper phone etiquette
  • Set benchmarks
 
 
R995