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Customer Service Training 13 June 2018
 
 

Customer Service Training 13 June 2018

Each and every one of us serves customers, whether we realise it or not. Are you on the front line of a company, serving the people who buy your products? Or a company owner, serving your staff and your customers?

Each and every one of us serves customers, whether we realise it or not. Are you on the front line of a company, serving the people who buy your products? Or a company owner, serving your staff and your customers?

We cover different types of customers and

  • Create great customer experiences
  • Serve customers better
  • Experience personal growth

Objectives:

  • Define customer service
  • Effects of attitude
  • Identify customer needs
  • Utilise customer service to generate return business
  • How to build brand loyalty
  • Telephonic customer service
  • Online communication
  • Manage challenging customers

 
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